How do I follow, change or delete my request?
Your requests are listed on your Overview. Open one to see where it is: who has approved what, whether it has been ordered, and where the delivery is.
The request page
The page has three steps across the top: Choose, Review & confirm and Order journey. The first two are what you submitted. Order journey is everything after.
Each item carries its own approval status, because each item can have its own approver:
| Status | Meaning |
|---|---|
| Pending | Waiting for the approver |
| Approved | An approver said yes |
| Auto-approved by policy | Your company's rules needed no approval for this item |
| Declined | An approver said no. The reason is shown under Why this was rejected |
| No eligible approver | Nobody is set up to approve this item yet. It waits until someone is |
Once items are approved, your IT admin decides whether to order new ones or hand you one from storage. From then on, the Order journey follows the order: Sent to retailer, Preparing, In transit, Delivered, Received.
Change or delete a request
Select Edit request or Delete request on the request page.
Both are available until anyone acts on it — as soon as an approver or admin approves or declines any item, they are locked. Deleting asks you to confirm: "Delete this request? Nothing has been approved yet, so the whole request will be cancelled."
Editing sends the request through approval again.
Good to know
One of my items was declined. What happens to the rest?
They carry on. A declined item is removed from the request, and the others continue. If every item is declined, the whole request is cancelled.
My request says "No eligible approver"
Your company's rules name an approver who could not be found — for example, you have no manager set in Velory. Nothing is lost: the item is picked up again when the rules or your manager change. Tell your IT admin.
I can no longer delete my request
Someone has already decided an item. Ask your IT admin to cancel it — an admin can cancel a request until any part of it has been confirmed for ordering.
Can I change the delivery address afterwards?
Not on the request page. Ask your IT admin.
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